Practical Processes that turn Vision into Revenue and Profit.
Helping SaaS companies & leaders follow a proven process to build a more valuable business and gain loyal, satisfied customers.
RENEWALS & REFERRALS
Gain long-term, profitable customer relationships.BETTER MARGINS
Learn a proven method to grow your sales.BUSINESS GROWTH
Become a leader in your industry.Are you struggling with?
PROFITABILITY
Not implementing software on time and within budget?
RENEWALS
Not getting customers to renew subscriptions?
ORGANIZATION
Lacking a clear operational system to manage customer inquiries?
GROWTH
Hitting a wall with no clear customer success goals?
ENGAGEMENT
Not attracting customers in meaningful success activities?
Discover a Proven Plan to Achieve SaaS Success.
WHAT MAKES BRUCE DIFFERENT?
When it comes to growing a SaaS Software Company, most executives either ignore customer service or use management systems to save time, which usually hurts renewals and profits. I will help you implement a proven system to get subscription renewals and customer referrals. By looking through the lens of the customer, you’ll grow customer loyalty, get higher net promoter scores, and produce better margins for your company.
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In the digital world today, Customer Success is about revitalizing adoption by making all interactions seamless. And Customer Delight = Growth. When customers see benefits from software - when they can rely on it - they will use that software time and again.
I’ve spent the last twenty years helping SaaS Companies implement proven systems that increase renewals, referrals, and profit.
Learn How I Can Help You:
Step 1: Contact Bruce to schedule a free 30-minute consultation.
Step 2: Discovery Call — We’ll discuss your company, your current challenges, and the next steps you need to take to fulfill your long-term goals.
Step 3: Develop an Action Plan — Together, we’ll create a specific action plan that will help you gain and keep customers and take your company to the next level.
Schedule a call today! It’s time to stop ignoring customer service and instead follow a proven method of building long-term customer relationships as well as company value.
What makes SaaS software and services customer-friendly?
“Translate the power of the platform to the person. Rule one in providing customer service in today's connected world – Build the processes from the Customer's viewpoint. While your viewpoint is interesting, it's irrelevant.”
— Bruce Pagliuca, Director & Founder
Guest Lecturer at Harvard Business School
Launched one of the first SaaS Analytic Products
Published articles on Promotion Effectiveness
Proven Success With:
Early Stage SaaS Software companies, and Investors who want to work with their management teams from a collaborative, customer-focused perspective.
RECENTLY FUNDED
SEEKING FUNDING
CONSUMER PRODUCTS
VC & PE COMPANIES
FINANCIAL SERVICES
CONTACT BRUCE
Schedule a free call to talk about the challenges you are currently facing.
DISCOVERY CALL
Together we'll discuss your business, your goals, and the next steps you need to take.
GET A PROVEN PLAN
Develop an action plan based on proven methods to take your company to the next level.
GROW YOUR SALES
Watch your business growth accelerate and your customer base expand.
Ready to take your business to the next level?
Implementing Operational Processes
Learn how to translate your vision into profitable, efficient actions that contribute to company goals.
Career Success Mentoring
I help you identify key actions that will enable career growth based on current goals.
Enterprise Client Relationship Management
Learn how to capably manage relationships with enterprise-scale businesses.
Scalable, Profitable SMB Customer Success
Learn how to build repeatable implementation and customer success processes for SMB business that are profitable and scalable.
